Privacy Policy

Introduction

crg77 operates Bangladesh's dedicated online cricket betting and casino platform at crg77.org. We are fully committed to protecting the personal information of every player who registers, deposits, or interacts with our services. This Privacy Policy explains in clear, plain English what data we collect, why we collect it, how we use it, and the rights you hold as a player based in Bangladesh.

By accessing crg77.org and using our services — including cricket betting on the BPL, IPL, and T20 World Cup, live casino tables, slot games, crash titles, and fish shooting games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Information We Collect

We collect only the information reasonably necessary to provide you with a safe, reliable, and enjoyable experience on crg77. This includes information you provide directly, as well as data generated automatically through your use of the platform.

• Registration data: full name, date of birth, email address, phone number, and a chosen username and password.
• Identity verification documents: national ID card, passport, or other government-issued documents required to verify your age (21+) and identity in compliance with responsible gaming obligations.
• Financial transaction data: deposit and withdrawal history, payment method details (such as your bKash or Nagad mobile wallet number, Rocket account, or Upay reference), and transaction timestamps.
• Gameplay and betting data: game sessions, wagering history, betting patterns, cricket match wager records (BPL, IPL, T20), slot spin history, and in-platform activity logs.
• Technical and device data: IP address, browser type, operating system, device model, screen resolution, session duration, referring URLs, and cookie identifiers.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health records, unless specifically required for identity verification purposes.

How We Use Your Information

crg77 uses the information we collect for the following specific and lawful purposes:

• Account management: creating, verifying, and maintaining your player account; processing login and authentication; and responding to your account-related queries.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods; verifying transactions; and preventing fraudulent financial activity.
• Responsible gaming compliance: age verification (21+), detection of problem gambling indicators, enforcement of deposit limits and self-exclusion requests, and compliance with applicable responsible gaming guidelines.
• Platform improvement and analytics: understanding how players use crg77 features, identifying technical issues, improving game selection, and optimising the user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
• Promotions and communications: sending you relevant bonus offers, tournament updates (such as BPL or IPL promotions), and platform news — but only where you have opted in to receive such communications.
• Legal and security obligations: detecting and investigating fraud, money laundering, or other prohibited activity; complying with legal obligations; and protecting the rights, property, and safety of crg77, our players, and the public.

Data Sharing and Disclosure

crg77 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and payment processors: trusted third-party vendors such as payment gateway operators (including bKash, Nagad, Rocket, and Upay networks) who process transactions on our behalf under strict confidentiality obligations.
• Legal requirements: when disclosure is required by applicable law, court order, or a lawful request by a competent authority, we will comply to the minimum extent required.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, who will be required to honour this Privacy Policy.

In all sharing scenarios, we apply contractual safeguards to ensure your data is handled with the same standard of care we apply internally. No party receiving your data is permitted to use it for their own independent marketing without your explicit consent.

Cookies and Tracking Technologies

crg77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our site. We use the following types: session cookies (deleted when you close your browser), persistent cookies (retained for a set period to remember your preferences), and analytics cookies (to understand aggregate usage patterns and improve our services).

You can configure your browser to refuse all cookies or to alert you when a cookie is being placed. However, disabling cookies may impact the functionality of certain crg77 features, including login sessions and game loading. We do not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving advertisements on external platforms.

Data Retention

crg77 retains your personal data for as long as your account is active or as necessary to fulfil the purposes described in this Privacy Policy. Specifically, we retain transaction and wagering records for a minimum period consistent with applicable financial record-keeping guidelines. Identity verification documents are retained for the period required by responsible gaming and anti-fraud obligations.

When retention is no longer necessary, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. You may request deletion of your account data at any time by contacting our support team, subject to the legal retention obligations described above.

Your Rights as a Player

crg77 respects your rights over your personal data. As a registered player, you are entitled to exercise the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data crg77 holds about you, including your registration details, transaction history, and account activity records.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data from our systems by closing your account and submitting a data deletion request to our support team.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing upon receipt of your objection.
• Right to data portability: where technically feasible, you may request your personal data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of the above rights, please write to us at [email protected]. We aim to respond to all verified requests within 30 days of receipt.

Security of Your Data

crg77 employs a range of technical and organisational security measures to protect your personal data. These include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, role-based access controls that limit staff access to personal data on a need-to-know basis, and regular security reviews and penetration testing of our platform infrastructure.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your crg77 account has been compromised or that there has been any unauthorised access to your personal data, please contact our support team immediately at [email protected] so that we can take swift remedial action.

Third-Party Payment Processors

To facilitate deposits and withdrawals, crg77 integrates with third-party payment processors, including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as card networks including Visa and Mastercard. When you make a payment transaction, you will be subject to the privacy policy and terms of service of the relevant payment provider in addition to this Privacy Policy.

crg77 does not store complete card numbers or full mobile wallet credentials on our servers. Transaction data passed to payment processors is limited to the minimum required to complete and verify each transaction securely.

Children's Privacy and Age Restriction

crg77 is strictly a platform for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided us with personal information, we will immediately suspend that account, delete the associated personal data, and refuse any pending financial transactions linked to that account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

crg77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of crg77.org following any amendment to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way crg77 handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us by email at [email protected]. Please include your registered account username and a clear description of your query so our team can assist you as efficiently as possible. We aim to respond to all privacy-related enquiries within 5 business days.